Asterisk สำหรับผู้ต้องการทำระบบ Call-Center

จาก Asterisk DIY - VoIP Opensource WiKi, สารานุกรมฟรี

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Course Outline 

1. Introduction to Asterisk
2. Hardware and OS Recommendation
3. Setup ZAP channels / Analog Telephone Card
4. Setup SIP channels / IP-Phone Setup
5. Writing a Dialplan
6. Writing basic application
7. Agent and Type of Agent
8. Queue Configuration
9. Queue call Recording
10. Whisper, Private Whisper and Channel Spy 
11. Automatic Call Distribution
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